Data Deletion Request

Your Right to Data Deletion

Under data protection regulations (GDPR, CCPA, etc.), you have the right to request deletion of your personal data. We are committed to honoring these requests in a timely and secure manner.

⚠️ Important: This action cannot be undone

Once your account and data are deleted, you will lose access to all your trip itineraries, bookings, preferences, and account history. This action is permanent and cannot be reversed.

How It Works

Our account deletion process is automated and includes a safety period:

Log out of your account - Please ensure you are logged out before submitting the deletion request.
Submit your deletion request - Fill out the form below with your account email address.
24-hour grace period - After submission, you have 24 hours to change your mind. If you log back into your account during this period, your deletion request will be automatically cancelled.
Automatic processing - If you do not log in within 24 hours, your account and all associated data will be permanently deleted.
Confirmation - You will receive an email notification in either case (deletion completed or request cancelled).

What Will Be Deleted

Your account profile and login credentials
All trip itineraries and travel plans
Booking history and payment information (after legal retention period)
Preferences and personalized settings
Any other personal data associated with your account

What May Be Retained

Some data may be retained for legal or regulatory compliance purposes, including:

Transaction records required for financial reporting (typically 7 years)
Data required to resolve ongoing disputes or legal claims
Anonymized analytics data that cannot be linked to you

Processing Time

Your deletion request will be processed automatically after the 24-hour grace period (if you don't log in during that time). You will receive email notifications:

Immediately after submitting your request
If you log in during the grace period (request cancelled)
After the 24-hour period if deletion proceeds (deletion completed)

Submit Deletion Request

Before submitting: Please ensure you are logged out of your Honge account. You can log back in within 24 hours to cancel this request.

Please provide the following information to process your request:

✓

Request Submitted

We've received your account deletion request. The 24-hour grace period has started.

What happens next:

You'll receive a confirmation email shortly
If you log in within 24 hours, your request will be cancelled
If you don't log in, your account will be deleted after 24 hours
You'll receive a final email notification either way

If you don't receive the email within a few minutes, please check your spam folder or contact us at contact@honge.ai.

Alternative Methods

You can also request account deletion by:

Email: contact@honge.ai
In-App: Go to Settings → Account → Delete Account (after logging out, the same 24-hour grace period applies)

Questions?

If you have questions about data deletion or need assistance, please contact us at contact@honge.ai.

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