Honge India Private Limited ("Honge", "we", "us", or "our") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you use our mobile applications, websites, and services (collectively, the "Services").
1. Information We Collect
- Account Information: Name, email, phone number, login credentials.
- Demographic Information: Gender, age, nationality (optional, but helps us personalize itineraries).
- Payment Information: Credit/debit card details for travel bookings. Stored in encrypted form and processed via PCI-DSS compliant payment gateways.
- Travel & Preference Data: Trip itineraries, preferred destinations, seat/hotel preferences, and other travel-related choices.
- Device & Log Data: IP address, browser type, device identifiers, operating system, date/time stamps, referring/exit pages.
- Cookies & Tracking Data: We use cookies and similar technologies to enhance your experience and analyze usage trends.
2. How We Use Your Information
- To provide and manage travel booking services you request.
- To personalize itineraries and recommendations based on demographic and preference data (if provided).
- To process secure payments for bookings.
- To improve our Services through analytics and feedback.
- To communicate with you about bookings, updates, and promotional offers (only if you opt-in).
- To comply with legal obligations and prevent fraud or misuse.
3. Legal Basis for Processing (GDPR)
- Performance of a contract (e.g., processing your booking).
- Your consent (e.g., marketing emails, demographic data).
- Legitimate interests (e.g., improving our services, fraud prevention).
- Compliance with legal obligations.
4. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Payment details are stored only for the duration required for transaction processing and legal compliance.
5. Data Deletion & "Forget Me" Requests
You may request deletion of your personal data at any time by contacting privacy@honge.ai or via the "Delete Account" option in the app. Upon verification of your identity, we will permanently delete your personal information from our systems (except where retention is required by law) within 14 days.
6. Data Security
We use industry-standard security measures, including encryption at rest and in transit, access controls, and regular security audits, to protect your personal information. Sensitive data such as payment information is processed using PCI-DSS compliant systems.
7. Sharing Your Information
- Service Providers: Payment gateways, booking partners, analytics providers, and cloud hosting services.
- Legal Compliance: Where required by law, regulation, or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
- We do not sell your personal information to third parties.
8. Third-Party Services & Links
Our Services may contain links to third-party websites or use third-party APIs (e.g., airline/hotel booking engines, Instagram oEmbed). Their privacy practices are governed by their own policies, and we are not responsible for their content or actions.
9. Children's Privacy
Our Services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete it promptly.
10. Your Rights
- Right to access, correct, or delete your personal data.
- Right to withdraw consent at any time (without affecting prior lawful processing).
- Right to data portability.
- Right to object to certain processing activities.
To exercise these rights, email privacy@honge.ai.
11. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website/app with the "Effective Date" updated. Continued use of our Services after changes means you accept the revised Policy.
12. Contact Us
Honge AI Inc
Email: contact@honge.ai
Address: 44 Ashbury St, San Francisco, CA, USA